Employee Surveys Engaging your workforce
Your customers are the bread and butter of your business, which is why most of you spend so much time and money on delivering great customer service. But if your focus begins and ends at the customer level, then you are missing out on an equally important group, your employees. Having an engaged workforce is an essential part of delivering a great customer experience.
After working for the number one largest co-owned business in the UK, The John Lewis Partnership, I understand the many benefits that engaging with your workforce can bring. Asking employees directly about their experience is the most effective way to understand and improve culture. The benefit of having a more engaged, more fulfilled and less stressed workforce also contributes to economic growth. Businesses which are employee owned deliver 4% of UK GDP annually and they achieve higher productivity and greater levels of innovation and are more resilient to economic turbulence. Becoming co-owned may not be a priority for you, however this doesn’t mean that you can’t take the best parts of it and capitalise on them. This is where I can help you and your business.
Ensuring you view your “Employees Opinion as Sovereign”
Surveys to help identify business and employee strengths and weaknesses
As a Leader, you will want to know what it feels like to work for you. I can help you to identify strengths and weaknesses in both your business and employees, which could be having either a positive or negative impact on the performance of your company. By combining what you want alongside what you need I can give you a framework which allows your business to thrive by supplying you with the following:
How to survey employees
Produce a survey tailored to your business needs
Suggest ways to gather insightful, actionable feedback
Understand the results through the analysis of data
Taking action on areas for improvement
Build on strengths
Regularly study, organise, plan & control all activities of your business
It's important to regularly study, organise, plan and control all activities of your business operations. This includes when and how many times you survey your employees. For example, you may want to do a temperature check once a year to track year on year progress, or you may want something more dynamic, such as regular Pulse surveys. Whether you want to highlight a change in process or people I have the survey to help you, whatever your requirements.
Throughout the on-boarding process
After the first month of work
After the first year of work
When an employee gets a new manager
When an employee is promoted
You may already provide a survey, but you want to build on it further. One of the areas I can focus on is the tools to gather demographic information. This will allow you to better understand opportunities and limitations for your employees so your business model reflects both the people who work for you and the population you trade in. This can ultimately help you to gain customers. Areas I can focus on include:
Length of service
Hours of work
“An engaged employee is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organisation’s reputation and interests”